Policies

1. Privacy Policy

AffCo is committed to protecting the privacy and security of all users, including property owners, managers, and residents. We collect and store personal data solely to provide better services and ensure regulatory compliance.

What We Collect:

• Personal details like name, email, and contact information.
• Compliance-related data from properties, including resident information required for statutory compliance.
• Usage data to improve our platform and provide timely support.

Resident Data Protection:

We take special care to protect resident information. All personal and compliance-related resident data is encrypted and stored securely to prevent unauthorized access. AffCo complies with all applicable data protection laws and regulations to ensure the privacy of residents.

How We Use Your Data

• To automate and streamline compliance reporting and monitoring.
• To provide tailored services that fit your needs.
• To communicate important updates and ensure a smooth user experience.

Data Security

AffCo uses advanced encryption protocols and security measures to protect all data—resident and property-related—from unauthorized access or breaches. We are fully compliant with industry standards for data protection.

2. Terms of Service

By using AffCo’s platform, you agree to our terms and conditions, which govern your access to and use of our services, and define your rights and responsibilities.

User Responsibilities:

• Ensure the accuracy and timeliness of the data submitted to our platform.
• Use AffCo in compliance with all applicable laws, especially those pertaining to affordable housing.
• Keep login credentials confidential and secure.
• Ensure that the necessary permissions and access rights are granted to AffCo’s platform for integration with third-party property management software, enabling seamless data flow and proper functionality.

AffCo Responsibilities:

• Provide accurate, automated compliance tools for affordable housing.
• Ensure the platform’s security, reliability, and uptime.
• Provide support and assistance to users when needed.

Termination:

AffCo reserves the right to suspend or terminate services if there is any violation of our terms or misuse of the platform.

3. Compliance and Regulatory Policies

AffCo helps property owners and managers meet their affordable housing compliance requirements by automating the monitoring and reporting processes.

Compliance Monitoring:

Our platform tracks compliance with affordable housing statutes such as income thresholds, rental limits, and other regulatory requirements. We help property owners and managers stay compliant by automating reporting processes to regulatory bodies.

Audit and Reporting:

AffCo supports users in generating compliance reports and provides audit support to ensure transparency in all compliance-related documentation.

4. API and Software Integration Policy

AffCo seamlessly integrates with popular property management software like Yardi, Entrata, and others through APIs, allowing for smooth data synchronization and compliance monitoring.

API Standards:

AffCo follows industry-standard API protocols, ensuring secure, efficient, and reliable data transfers between systems. Our platform pulls essential compliance data from your property management software, reducing manual data entry and streamlining workflows.

Data Security in Integration:

All data exchanged between AffCo and integrated property management systems is encrypted to protect sensitive information, including resident data and property details. Our integrations are designed to adhere to the highest security standards, ensuring compliance and data integrity.

5. Refund and Cancellation Policy

AffCo offers flexible subscription plans and is committed to customer satisfaction. Should you need to cancel, please refer to the following guidelines.

Refund Policy:

Full refunds are available within 30 days of subscription activation. After 30 days, refunds will be evaluated on a case-by-case basis and are generally not provided for unused subscription periods.

Cancellation Policy:

You may cancel your subscription at any time by contacting customer support at support@affcohousing.com. Services will remain active through the end of the current billing cycle.

6. Data Retention Policy

AffCo retains data as long as necessary to meet legal, contractual, and regulatory obligations.

Data Retention Timeline:

Compliance and property data are retained for the duration of your subscription and as required by regulators. Personal and resident information is securely stored for as long as necessary to provide services or comply with legal requirements.

Data Deletion:

Upon request, AffCo will securely delete your data, including resident and property information, in compliance with applicable data protection laws.

7. Contact Information

For any questions or concerns regarding our policies, please contact us:

Email: support@affcohousing.com

Phone: 864-704-8008

Address: 104 S. Main St., Suite 800, Greenville, SC 29601